Shipping Policy
At Sticky Genetics, we ship souvenir cannabis seeds strictly for collection, novelty, and genetic preservation purposes only. Customers are responsible for knowing and complying with all local, state, and national laws regarding seed possession before placing an order.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
You will receive a confirmation email once your order has been processed and prepared for shipment.
Shipping Methods
We offer standard, tracked, and discreet shipping options, depending on your location.
Discreet shipping may include nondescript packaging to protect customer privacy.
Shipping Times
Shipping time varies based on destination:
Domestic orders: Usually 3–10 business days.
International orders: May take 7–21 business days depending on customs and local postal services.
Delivery times are estimates and not guaranteed.
Customs & Legal Responsibility
Sticky Genetics cannot intervene with customs processes or delays.
We are not responsible for orders seized, delayed, or rejected by customs or postal authorities.
By purchasing, you confirm that importing souvenir seeds is legal in your region.
Lost or Damaged Packages
If a package arrives damaged, contact us within 7 days with photos so we can assist.
For lost packages, customers who selected tracked shipping may be eligible for partial or full reshipment depending on the situation.
Standard untracked shipping does not include replacement for lost or missing packages.
Returns & Refunds
Due to the nature of the product, returns of seeds are not accepted.
Refunds are only issued for orders canceled before they have shipped.
Customer Support
If you have questions about your order or shipping options, our support team is here to help.
We aim to make every experience with Sticky Genetics smooth, private, and professional.
Return Policy
At Sticky Genetics, we strive to provide quality service and ensure every customer is satisfied with their experience. Because our products are souvenir cannabis seeds intended for collection and novelty purposes only, certain limitations apply to returns and refunds.
Order Cancellations
Orders may be canceled before shipment for a full refund.
Once an order has shipped, it can no longer be canceled.
Returns
Due to the nature of our products, we do not accept returns of seeds under any circumstances.
This policy helps protect product integrity and customer privacy.
Damaged Items
If your order arrives with physical damage, contact us within 7 days of delivery.
Please include clear photos of the packaging and product.
After review, we may offer:
A partial refund,
A replacement, or
A store credit, depending on the situation.
Lost or Missing Packages
For tracked shipments, if a package is confirmed lost by the carrier, customers may be eligible for a reship or credit.
For standard untracked shipments, we cannot guarantee replacement or refund for lost packages due to lack of tracking.
Customs Issues
Sticky Genetics is not responsible for orders held, delayed, or seized by customs.
It is the customer’s responsibility to ensure that possession of souvenir seeds is legal in their region before ordering.
No refunds or replacements are issued for customs-related seizures.
Incorrect Address
Please verify your shipping information before completing your order.
We cannot refund or replace orders shipped to an incorrectly provided address.
Payment Issues
If a payment error occurs or an order cannot be processed, any collected funds will be refunded promptly.
Customer Support
If you have questions about an order, damaged items, or shipping concerns, please reach out to our support team @ [email protected].
We’re here to help ensure your experience with Sticky Genetics is smooth and reliable.